We’ve seen user interfaces evolve toward something that sometimes resembles human interaction. Organisations saw how funny, peppy content was working for other players and wanted in. But it doesn’t quite work as a ‘slap on at the last moment’ kind of thing.
For the second episode of our podcast, we had Amy Thibodeau at Shopify join us. Amy became passionate about interface content in her job as a content strategist.
Amy shares her views on the evolution of character in UI’s, her experience with creating content for chatbots, her take on voice & tone and tells us more about her upcoming book.
- Amy Thibodeau on Twitter
- Amy on Medium
- Shopify Polaris
- Dedication: the article in which Amy announces her book and talks about her experiences with interfaces during a hard time in her life.
- Conversational UI (User Interface): As user interfaces are the links between humans and machines, we use the term ‘conversational UI’ to indicate that the interface has some sort of dialogue in a more literal sense of the word.
- Chatbot: A type of conversational UI. It simulates a conversation that should resemble a human-to-human conversation to guide a user from their intent (what they want to do) to their goal.
- Voice and tone: The definition of how you communicate in general (voice), and in specific situations (tone).